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Shipping
We ship 7 days a week, and the typical shipping times are as follows:
- United States: 1-3 business days
- United Kingdom: 1-2 business days
- Australia: 1-5 business days
- Canada: 1-5 business days
A 100% money-back guarantee backs every order.
Returns
Eligibility for Returns: You are eligible to return an item within 30 days of receiving it. If for any reason you are not satisfied with your purchase, you can contact our customer service team within 365 days of receipt. If we are unable to resolve your concerns, we will provide a full refund.
Return Process and Conditions: To ensure a smooth refund process, the item must arrive at our fulfillment center within 45 days of initiating the return request. Please ensure that returned items are in their original product packaging and show no signs of use.
Steps to Initiate a Return: Click on this hyperlink,
- Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
- Return Shipping Label: Upon initiating a return, you will receive a return shipping label via email.>
- Shipping the Return: Pack the items securely and attach the provided return shipping label. Dispatch the items to the address specified.
- Refund or Replacement: Once we receive and inspect the returned items, we will process your refund or dispatch a replacement unit, as applicable.
For any further assistance or clarification regarding our return policy, please feel free to reach out to our customer service team by contacting us via the Live Chat feature at the bottom of the page.